HAND MADE PRODUCTS FOR YOUR HOME

Speech black small

 

TERMS & CONDITIONS

Payment Method

 

 

 

 

All card payments are processed via PayPal.  Please note that you do not have to have a PayPal account to make payment using this service, just select the credit/debit card option to continue with your order.  Items will only be dispatched once full payment has been received.

 

Delivery

Please note we will ship to your Paypal postal address unless you tell us otherwise.

You are also welcome to collect any items direct from us at a time convenient to both parties. For smaller items we use Royal Mail.  Items will be shipped first class UK mail or Airsure for international parcels. We will purchase insurance for shipping on any purchase over £100.00.

International buyers: buyer is responsible for any customs or fees.

All items are carefully packed to ensure safe shipment.

We aim to dispatch smaller goods as quickly as possible, usually within five working days from receipt of your order (subject to stock availability). Please allow 7 working days for delivery. Some deliveries may require a signature.

 

Returns

Whilst we hope that you will love the items that you have ordered from us, we do accept that there are occasions when you may need to arrange a return.

We will exchange or refund any item you are not happy with or change your mind about as long as goods are returned in original condition within 7 days of receipt.  Please contact us via email to discuss, retaining your invoice as proof of purchase, telling us whether you would like to exchange or refund your goods.

Unless the goods are deemed defective, damaged or not as described, you are responsible for the cost of returning the goods to Sweet Mabel (the goods must be in the original packaging in perfect condition with no damage).  We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Please inspect your goods on arrival.  In the event of an item arriving damaged, please inform Sweet Mabel immediately and certainly no later than within 48 hours of delivery.   Any damaged goods reported later than this timeframe will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you.

**PLEASE DO NOT RETURN ITEMS BACK TO SWEET MABEL WITHOUT PRIOR DISCUSSION VIA EMAIL.  WE WILL NOT BE RESPONSIBLE FOR RETURN POSTAGE COSTS INCURRED UNLESS THESE ARE PRE-AUTHORISED**

Once we have received your email we will advise you of the address to return your items.

 

*PLEASE NOTE* - DUE TO THE HANDMADE NATURE OF A PRODUCT WE ARE UNABLE TO ACCEPT RETURNS ON ANY CUSTOM/PERSONALISED ORDERS.

 

Accuracy of Content

While Sweet Mabel makes every effort to give a fair representation of the products that we sell, slight variations may sometimes occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

 

Safety Regulations

All products comply with appropriate safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.

 

Inspection

You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Sweet Mabel of a problem with 7 days of receipt.

 

Website

Sweet Mabel has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site.

Sweet Mabel's liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this Website.

Sweet Mabel shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.  We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

 

Prices

Prices are all shown in GBP inclusive of VAT. Prices displayed throughout this website were accurate at the time of publication and may change at any time.

 

Cancellations

If you wish to cancel an order please contact us by email as soon as possible.  We cannot be held responsible for orders that have already been dispatched. We will confirm by email if cancellation has been accepted prior to dispatch and arrange a refund within 7 working days.

 

Privacy & Security

Personal information will be treated with the strictest of confidence by Sweet Mabel and will not be passed onto third parties.  Personal account details are directed through our secure payment facility and are not disclosed to Sweet Mabel during this process.

horizontal_solution_PP