HAND MADE PRODUCTS FOR YOUR HOME

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FAQ's

How do I pay?

 

All card payments are processed via PayPal.  Please note that you do not have to have a PayPal account to make payment using this service, just select the credit/debit card option to continue with your order.

 

How much is delivery?

 

Our standard delivery charge is £2.95.  We offer FREE delivery on all orders overs £50.

We offer FREE delivery on greeting card only orders.  Please select the appropriate shipping method  at the checkout.

 

 

Who do I need to contact to change my order?

 

If for any reason you wish to change your order, please contact Emma by email – hello@sweetmabel.co.uk as soon as possible and we will see what we can do.

 

 

When will I receive my order?

 

We aim to despatch all orders within 2-3 working days. During busy periods, our despatch times may take longer.  If this happens we will display a message on our website and social media pages.

 

 

How do I return my order?

 

Yes.  We will exchange or refund any item you are not happy with or change your mind about as long as goods are returned in original condition within 7 days of receipt.  Please contact us via email to discuss, retaining your invoice as proof of purchase, telling us whether you would like to exchange or refund your goods. For more information about returning an item, see our terms and conditions page.

 

 

Can I have my order delivered to another address?

 

Yes, we can send your gift straight to the recipient.  Just leave us a message in the note to seller box at the checkout - Include the name and address of the recipent and a little note for the gift tag.   (You can always email us the info too - hello@sweetmabel.co.uk ) Once you have placed your order just send us an email to hello@sweetmabel.co.uk and tell us the name and address of the recipient.

 

 

Do you offer a gift wrap service?

 

For only £2.50 per gift we will wrap it beautifully in tissue paper and decorative paper. We have range of pretty ribbons, twines and bows which will be carefully chosen to suit your gift.  A gift tag will be included for you to write your own message.   Th gift wrapping option can be added to your shopping basket from the main menu.